FAQ

Here are the answers to some of our most frequently asked questions. If your question is not listed here or you need additional information, contact us. We will be happy to answer any of your questions.

To learn about everything End2End has to offer, contact us or visit our location during business hours.

Access into End2End is performed via the following authentication methods: Credentials: username (usually your email address) and password; We also support the use of external identity providers, such as Google SSO (for Pro & Enterprise plan only) and Okta, OneLogin and custom SAML 2.0 (for Enterprise plan only); In addition, two-factor authentication (2FA) via a text message or through an authenticator app can be optionally enabled by the account administrators.

We provide administrators with a choice of two passwords strength settings for their account: 8 characters minimum with no repeating or consecutive characters allowed; or 8 characters minimum with no repeating or consecutive characters allowed and an inclusion of at least one digit (123), one lowercase letter (abc) and one uppercase letter (ABC).

End2End is a fully cloud-based service. Our service is hosted on Amazon Web Services infrastructure in Northern Virginia across multiple Availability Zones, with a DR site established in a different region. Certain backup data is stored on Google Cloud Platform (US, multi-region). https://aws.amazon.com/

We employ a microservices architecture to ensure minimal impact on system health in the case of failure of one or more components. Multiple Availability Zones are used to provide further redundancy and we have alternative providers for some of the services we rely on. Enterprise customers are provided with a 99.9% SLA, subject to terms of the SLA. Additionally, our service’s availability can be monitored through our status page, where you can also subscribe to receive updates via email or text messages.

End2End uses the services of a third-party PCI-DSS certified billing processor; thus, any credit card payments paid through our billing processor are processed according to the PCI-DSS requirements. Therefore, PCI-DSS data is not stored on our service, and we are not required to be PCI-DSS certified.

To learn about everything End2End has to offer, contact us or visit our location during business hours.

Yes! Our Individual Plan is for independent professionals looking to keep track of their tasks and work. If you are interested in using only the most essential features of End2End, this is the plan for you!

End2End starts from $25 per month for 15 active users and goes up from there based on your chosen plan and the number of users. If you are over 50 users, you can request a quote to get an exact price.

Yes, you can pay monthly for your account. Choose the monthly option on the pricing page and you will be able to pay on a per month basis. The monthly plan is not discounted so if you are looking to save, we recommend the yearly plan.

We understand that each organization is unique, requiring specific features to support its workflows and projects. Above you can see the features included in the different plans to support your needs. If you need help in choosing the right plan for you, check out this article or reach out to our sales team.

Our pricing is based on 2 variables: the feature plan you would like to use, and the number of users on the app. Once you have decided on the feature plan and users, choose your preferred subscription payment: month-to-month or annual. Payment is made in one upfront installment (so if you purchase a plan for one year, you will pay for one year upfront).

If you’ve paid for a yearly subscription in the last 30-days, and need to cancel your account, you are entitled to a prorated refund. If you have any questions, you can always reach out to support@goend2end.com.

Please contact out Sales and Marketing team to get more information for non profit accounts.

If you are an admin of your account, you can access your purchase history, invoices, payment details, plan type, and more.

You can make changes to your plan at any time by changing your plan type. To change your plan, simply go into the admin section and click on the Billing option. From there, click on 'change plan', pick the desired plan, and enjoy!.

We accept the following payment methods: All the major credit cards (excluding debit cards) - Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay. You can also purchase your monday.com subscription with PayPal. (Note this may be subject to change depending on your location.) We accept invoices for Enterprise orders that meet a minimum fee - Feel free to reach out to support@End2End.com for more information.

Yes, the platform is available on both IOS and Android devices. You can download them on the Apple or Google Play Stores.

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